Careless People is the new bestseller that recounts the experiences of the author working for Facebook in a senior position from 2011 to 2017. Her depiction of work life at Facebook is not pretty, and, in particular, the portrayal of the behavior of three top Facebook executives, Mark Zuckerberg, Sheryl Sandberg, and Joel Kaplan, is harsh.
Facebook tried to suppress the book and succeeded in baring Wynn-Williams from promoting the book because of a non-disclosure agreement or agreements she signed. This, of course, increased interest in the book and it reached the top of the New York Times bestseller list. No author promotion was necessary.
Those who buy the book and read it will not be disappointed. It is well-written, interesting, and a page-turner.
The book, though, does lead to questions, and one can only hope that Wynn-Williams will be able to talk about it and answer questions outside of a Congressional hearing at which she recently appeared.
For example, why did she stay in this toxic workplace for seven years, and only left when she was fired? Her explanation at the end of the book is that she needed to find another job with health insurance (she details a serious medical issue in the book.) However, she does not say what she did after she was fired to get health insurance or employment.
Her husband, who goes by the name “Tom” in the book, is, according to The Times (London), Tom Braithwaite, an editor at the Financial Times. It seems that the FT would have provided or offered some health insurance to him and Wynn-Williams, when they were both based in the United States and did not have access to the UK’s National Health Service. Wynn-Williams and her husband now live in London and presumably no longer have to worry about medical expenses.
Another reason the author gives for not leaving Facebook has to do with a citizenship and visa issue (pp. 222-224). Wynn-Williams is from New Zealand. For “complicated reasons” never explained, she says that she needed to obtain U.S. citizenship. However, she does explain that her application for U.S. citizenship is denied because, when she applies, her residency in California falls short of the 90 days required by 17 days. In addition, her husband’s visa at the time was due to expire in five months, which is not enough time normally to finish the citizenship process. She says that she is relying on Facebook lawyers to expedite her citizenship and of course she will have to stay an employee for them to do this. However, we never learn what happened subsequently and are left in the dark about whether she ever obtained U.S. citizenship.
More importantly, the book has a primary focus on Facebook’s influence on politics in the U.S. and abroad. When it comes to the 2016 U.S. presidential election, she attributes Trump’s surprise victory due to help from Facebook, for which the Trump campaign apparently financed. She says that Facebook made the same offer to the Clinton campaign but was rebuffed. Surprisingly, she does not mention the activities of Cambridge Analytica.
There is not, though, any analysis about why she thinks Facebook was the decisive factor in the U.S. 2016 election or in other countries. Facebook, while huge, is not the only place where voters get their information. She ignores the importance of Twitter for journalists and others, and, in the U.S., she does not mention the influence of right-wing talk radio and Fox News, not to mention more conventional news sources. It would be difficult to isolate the impact of Facebook on elections here and abroad, but she may be too focused on Facebook because that was her employer.
Nevertheless, her accounts of Facebook and foreign politics, such as those of Myanmar and ultimately a failed deal with China, are interesting, and will probably be useful for further investigations by journalists or government entities.
Regarding the anecdotes of bad behavior, some of those who were there have said or will likely say that their memories or perceptions of certain incidents are different. It is impossible for outsiders to know, but, while some details may be challenged at some point, her writing is fairly convincing.
Finally, one is left with the question why she chose to publish this book now, more than seven years after she was fired. Part of the reason looks like revenge, but there is probably more to it than that. There must be a backstory to this. While the author recounts lots of details, she is vague about other things, including exactly what she does now in London. Nevertheless, if one is at all interested in the subject, including the strange people who are in charge of the large technology companies, I recommend this book. While you may not agree with the author on everything and may even have doubts about some of what she says, the book is both informative and engrossing.
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